COMMUNICATION & INTERPERSONAL SKILLS - 2 DAYS

Benefits to you

• Gain maximum benefit from your staff through effective communication
• Develop good relationships with other people, through building rapport and influencing people, at work and play.


For sales staff & managers:

• Know and apply effective methods for building empathy and rapport with customers and staff
• Improve your management skills through effective listening

Most important topics covered

• The importance of active listening
• Interpersonal skills for dealing with different types of people
• Interacting effectively with people at all levels
• Recognizing other people's preferred communication style
• Mirroring and matching subtle behavior to build rapport
• Developing personal authority
• Setting goals for success (this includes giving instructions clearly and concisely)
• The effects of verbal and non-verbal behavior
• Stress management techniques
• Achieving results through assertive behavior (this includes how to be more persuasive and assertive)