EXCELLENT CUSTOMER CARE - 2 DAYS

Benefits to you

• Understand the link between excellent customer care and customer loyalty.
• Learn how to take good care of different kinds of customers, internally and externally
• Build a reputation for excellent customer care
• Happy customers and contented staff
• Recognizing and dealing effectively with different customers
• Confidence in dealing with difficult customers effectively
• Personal development through effective reflection

Most important topics covered

• The concept of excellent customer care - the link between great customer care and customer loyalty
• The importance of internal customer care
• Different approaches to different types of customers
• Effective responses to customer needs
• Delivering great face - to - face or telephone customer care
• Identifying the key training points and making them stick
• Managing objections, complaints, and difficult customers
• Preventing problems from recurring
• Shaping personal attitude and motivation to be ?customer-oriented
• Planning for self-development